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We have visited on several occasions and have had a fantastic time every time. The staff are so friendly and nothing is a problem and the whole place is so well organised that there is no waiting around to do your adventure. I would definitely recommend!. Had an amazing time, the staff were all friendly and helpful. They took their time to explain everything to us and helped out when needed. Excellent from start to finish, made to feel very safe and exhilarating from top to bottom. Those are part of Zip World reviews. The latest review from Trustpilot – I wrote this review originally on trip advisor as follows As per the current pandemic our zip world booking has been cancelled. We have had no correspondence from them at all it took us ringing to find out where they stood on cancelled bookings at this time. They have said we have until next year to rebook our activities. I explained that money is very tight for us at the moment and would rather have the money back. Stacey said that wasnt an option to safe guard their business. I totally understand that however we are trying to safe guard ourselves and our homes. I asked to speak to a manager to be told she was one and that her manager wasnt available. I tried again to explain our concerns and said I wasnt happy with they were dealing with it and said Id leave a review and Stacey put the phone done. Very unhelpful and I truly believe that companies that show there true colours during this pandemic will either be the making of them or their own downfall. We had emailed all customers to inform them of us suspending our adventures to protect our customers, our team and the local area. I do apologies if you did not receive this. At this time we are protecting the future of Zip World so that we can continue to offer extraordinary experiences as soon as it is safe to do so! We did offer to take your situation and circumstances into consideration and for you to please email feedback at zipworld and we would discuss this further with you. Please do email us. Kind regards, Katie I can not update trip advisor with an update so thought I would do this on here. I have done as Katie has asked and sent an email to the Feedback email address to now be told they have changed there terms and conditions since the pandemic which they can legally do! Their customer service is shocking. I am escalating this as my understanding is that yes they can change their terms and conditions at any point however as a customer you are only bound by the ones in place at the time of booking. Only new bookings are bound by the new terms. They are not prepared to issue a refund only extend our booking unless I can prove financial hardship. I am not willing to send in a bank statement due to GDPR. And I shouldnt have to. I am legally entitled to a refund under consumer act aswell as frustration of contract act. I have again contacted citizens advice and they have sent my issue to trading standards and I have also filled out the complaint form with CMA via the gov website.
